FAQ
Orders
Can I change or cancel my order?
Contact us as soon as possible at info@unnamedthebrand.com. We process orders quickly, so we can only make changes before an order has shipped.
How can I track my order?
You'll receive a shipping confirmation email with tracking information as soon as your order leaves our studio.
I haven't received my order. What should I do?
First check the tracking link in your shipping confirmation email. If it's been longer than the estimated delivery time, email us at info@unnamedthebrand.com with your order number and we'll look into it.
Shipping
Where does UNNAMED ship?
We ship within the Netherlands, across the EU, and to a number of other destinations. Availability is shown at checkout.
How long does delivery take?
Orders within the Netherlands typically arrive within 2–4 business days, and EU orders within 5–7 business days, after dispatch.
How much does shipping cost?
Shipping within the Netherlands is €6.75. For the EU and other destinations, costs are calculated at checkout based on your address. See our Shipping & Delivery page for full details.
Do you offer free shipping?
Yes — shipping within the Netherlands is free on orders over €100.
Returns & Exchanges
How do I return an item?
Email us at info@unnamedthebrand.com with your order number and the item(s) you'd like to return, and we'll confirm the return and the address to send your parcel to. See our Returns page for full details.
How long do I have to return my order?
You have 14 days from receiving your order to return it, provided it's unworn, unwashed and in its original condition with tags attached.
Who pays the return shipping costs?
Return shipping is paid by the customer, unless the item arrived damaged, faulty or incorrect.
Can I exchange an item?
Yes — email us at info@unnamedthebrand.com to start an exchange, and we'll guide you through it as part of the returns process.
When will I receive my refund?
Once we've received and inspected your return, we'll process your refund to your original payment method. Please allow a few business days for it to appear, depending on your bank or card provider.
Products & Sizing
How does UNNAMED sizing work?
UNNAMED pieces are designed with an oversized, unisex fit, available in sizes S–XL. See our Size Guide for more.
Are the products unisex?
Yes, all UNNAMED pieces are designed as unisex, with an oversized fit.
What size should I choose?
Use the Size Finder on each product page — enter your height and weight for a personal recommendation — or check our Size Guide.
Will sold-out products be restocked?
Restocks depend on the piece. Follow us on Instagram @Unnamedthebrand or get in touch at info@unnamedthebrand.com to ask about a specific item.
Contact
How can I contact UNNAMED?
Email us at info@unnamedthebrand.com, or message us on Instagram @Unnamedthebrand.